The Laws of Member Connection-Enrollment Through Lifetime Loyalty presents a comprehensiveframework for profitably managing a commercial health club and delivering an extraordinarymember experience. The DVD features concepts that are discussed in a thorough and inclusivemanner in order to highlight a professional results-oriented approach to sales, service, operations,management, and leadership. The DVD focuses on the key steps involved in operating a modern-dayhealth club in a competitive environment.
Among the topics covered:
Among the topics covered:
- Designing the member experience
- Enrollment
- On-boarding
- Connection
- Intervention of at-risk members
- Loyalty
