The Young Supervisor's Guide to Communicating Effectively presents an overview of critical skills and language for giving effective feedback to staff, confronting noncompliant or underperforming staff, and working more successfully with counselors or program staff on ways to problem solve and raise both morale and performance. The DVD is full of tools and techniques even seasoned directors will want to review.
Among the topics covered:
Among the topics covered:
- Basic suggestions
- Three basic types of feedback
- Supervising underperformers
- Five-point plan
- Express your concern
- Inquiring
- Actually listen
- Acknowledge good intentions
- Hold staff accountable
- Beware of making assumptions
