A number of key factors are involved in a successful front-desk operation. Making Your Front Desk Work for You and Your Customersdetails three major components of all front desks-technology, personneland design-and then explores several tested strategies for ensuringthat a facility's front-desk operation is successful. The DVD exploreshow facilities can best serve their customers and their bottom line atthe same time.
Among the topics covered:
• Front desk examples
• Front desk and admission area services
• Fundamental components
• Technology
• The customer experience
• The face of your facility
Among the topics covered:
• Front desk examples
• Front desk and admission area services
• Fundamental components
• Technology
• The customer experience
• The face of your facility
