Every employee who comes into contact with a customer will create an impression-good or bad. Accordingly, it is essential that everything that can be done to ensure thatthe impression made by an employee is a positive one is done. Customer Service Skillspresents an overview of a customer service program that is designed to increasethe effectiveness of employees' communication skills and promote their level ofprofessionalism.
Among the topics covered:
Among the topics covered:
- The seven principles of effective customer service
- How to make a good first impression
- How to defuse a volatile situation
- Developing customer trust through empathy
- The four types of personalities
- The importance of active listening
- Encouraging cultural sensitivity with customers
