Making Your Front Desk Work for You and Your Customers

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SKU:
827008101498*
Author:
Jeanne Wunderle
Published:
2011
Length:
73 minutes
A number of key factors are involved in a successful front-desk operation. Making Your Front Desk Work for You and Your Customersdetails three major components of all front desks-technology, personneland design-and then explores several tested strategies for ensuringthat a facility's front-desk operation is successful. The DVD exploreshow facilities can best serve their customers and their bottom line atthe same time.

Among the topics covered:

• Front desk examples
• Front desk and admission area services
• Fundamental components
• Technology
• The customer experience
• The face of your facility