A Personal Trainer's Guide to Developing Unsurpassed Customer Service

$37.46 - $55.00
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SKU:
827008270194
Author:
Teri O'Brien
Published:
2008
Length:
47 minutes
A Personal Trainer's Guide to Developing Unsurpassed Customer Service presents a comprehensive overview of the effect of customer service on a personal trainer's level of income. The DVD features a discussion of the difference between "doing things right" and "right things." The DVD also details eight essential rules of sound customer service for personal trainers.

Among the topics covered:
  • The hidden costs of client turnover
  • High versus low involvement buyers
  • Client uniqueness
  • Don't be something you're not
  • Be responsive
  • Never stop listening/learning
  • Do what you say you're going to do
  • Commit yourself to the continuing pursuit of excellence
Produced in cooperation with the American College of Sports Medicine.